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by Lyle Van Voorst, I-CAR Instructor
When a potential customer enters a repair facility, they are usually focused on what comes next with having their vehicle repaired. Just like when you go to a doctor’s office, you’re there for a medical concern and not for a social visit. Similarly, a visit to a repair facility can have an emotional effect on the customer. From the receptionist to the estimator, how one approaches the customer is essential. This makes the first impression and level of professionalism so important. The customer’s number one concern is getting their vehicle repaired. The estimator’s number one priority is taking care of the customer.
Service information sites are the standard on accessing repair and other vehicle information. Often these websites make minor upgrades or changes to navigating or otherwise using the site, but typically nothing that changes the information available on a particular vehicle.
However, on occasion, a service information website adds a feature that makes a difference in information available for the late-model vehicle being researched. Let’s take a look at the filtering features on the Ford/Lincoln website.
I-CAR has released a course which covers identifying damage to advanced driver assistance systems (ADAS) sensor mounting locations.
Did you know that many OEMs specify nugget size for spot and plug welds? This information is typically found within vehicle-specific repair procedures or can be found under general welding guidelines. Let’s see what Audi has to say.
Did you know that some OEMs specify nugget size for spot and plug welds? This information is typically found within vehicle-specific repair procedures or can be found under general welding guidelines. Let’s see what Volkswagen has to say.
A spring edition of the General Motors (GM) Repair Insights magazine is now available. This issue highlights the all-new 2021 Buick Envision’s technology, performance, and safety.
Repairer Driven News (RDN) released an article on the Audi e-tron and the importance of the 12-volt battery and the roles it plays.
In Europe, MIG brazing has been required or recommended on a widespread basis for several years. In the U.S., MIG brazing is not as common but is becoming more prevalent. As the RTS team is researching MIG brazing information, we are putting together a series of articles that identify OEM-specific MIG brazing recommendations and requirements for vehicles in the U.S. Let’s see what Jaguar Land Rover (JLR) has to say.
Did you know that some OEMs specify nugget size for spot and plug welds? This information is typically found within vehicle-specific repair procedures or can be found under general welding guidelines. Let's see what Hyundai has to say.
I-CAR has developed a course around the collision repair of Toyota vehicles.
Ford has released the first installment of their On Target publication for 2021. Features of this issue include an article on 2021 Ford Bronco vehicle construction, which identifies the type of steel that specific body parts are made from.
FCA/Stellantis released a position statement related to steering system inspection and part replacement after a collision.
I-CAR recently held a repairability summit on supplemental restraints systems (SRS) inspections. In attendance were representatives from OEMs, information providers, collision repair facilities, and insurers.
In Europe, MIG brazing has been required or recommended on a widespread basis for several years. In the U.S., MIG brazing is not as common but is becoming more prevalent. As the RTS team is researching MIG brazing information, we are putting together a series of articles that identify OEM-specific MIG brazing recommendations and requirements for vehicles in the U.S. Let’s see what Kia has to say.
I-CAR is currently developing numerous electric vehicle (EV) courses. These courses detail different aspects of high-voltage (HV) vehicles and provide practical information on how to safely move, store, inspect, and repair EVs.
